Information
We're here to provide you with all the details you need about Burtes Handmade Crafts. Explore our frequently asked questions to better understand our products and policies.
Frequently asked questions
What is our ingredients?
We believe in transparency. Please check the product description for a complete list of ingredients used in our handmade soaps, candles, and jewelry.
For my soaps remember, while these benefits sound fantastic, everyone's skin is different. What works wonders for one person might not work the same for another. It's always a good idea to test new skincare products on a small patch of skin first.
While our handmade soaps are crafted with care and quality ingredients, individual skin reactions can vary. We recommend testing new skincare products on a small area of skin before full use to ensure compatibility.
Return Policy:
Our Guarantee
We stand behind the quality of our products. If you are not completely satisfied with your purchase, you may return it for a refund or exchange, subject to the conditions below.
Eligibility Window
You have 30 days from the date of purchase to return or exchange an item.
Condition of Items
All returned items must be in their original, unused condition, with all original tags and packaging intact. We cannot accept returns on items that show signs of wear, damage, or have been altered.
How to Make a Return
To initiate a return, please ship the item back to us for a refund.
Non-Returnable Items
Certain items are not eligible for a return. These include:
- Items marked as final sale or clearance.
- Perishable goods, such as food or flowers.
- Personal care products (e.g., cosmetics, lotions) for hygiene reasons.
Refunds
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original form of payment. Please allow 5-7 business days for the refund to appear on your statement.
Exchanges
If you would like to exchange an item, we recommend returning the original item and placing a new order. This ensures you get the product you want as quickly as possible.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at [Your Customer Service Email] or [Your Customer Service Phone Number]. We will provide a prepaid return label and arrange for a replacement or a full refund, including any original shipping costs.
Please Note: This policy may not cover all circumstances. For any questions or concerns about a return, please contact our customer service team.
Frequently asked question example
How our products are made?
Each item is carefully handcrafted with attention to detail. We use traditional techniques combined with modern innovation to create unique and beautiful handmade soaps, candles, jewelry, keychains and more!
Frequently asked question example
Frequently asked question example